Terms of Service
By registering, purchasing hosting, or using the site, you are
agreeing to the following Terms of Service.
1. Your Account
We reserve the full right to terminate your account at any time, with or without given
notice. Your account will be terminated if you are found in violation of any of these terms.
In order to register on our site, you are required to have a valid, unique email address.
When ordering a server, or any other service from Minespan, you are only renting the server.
All services remain the property of Minespan.
Services ordered from Minespan will not be activated until payment has been received, and
verified to not be fraudulent. In most cases, payment verification is automatic, but may
require manual review in rare circumstances.
Failure to make a payment within 5 days after an invoice is due, will result in that service
being suspended. In order to re-activate your service, you may be required to pay an
additional late fee of up to 10% the invoice amount.
Failure to make a payment within 30 days after an invoice is due, will result in complete
termination of that service. Once a service is terminated, it may not be re-activated, and
data cannot be recovered.
Any chargebacks or reversed transactions made on your payments will result in your account
being immediately terminated.
In order to cancel your services, you must issue a cancellation request within our billing
area at http://minespan.com/clients/
Additionally, you must manually cancel any active PayPal subscriptions that were created
when ordering your service. We do not have access to deduct funds from your PayPal account,
and will not be held responsible for automated payments made via a subscription.
We offer a 7 day money back guarantee, for services canceled within 7 days of the initial
order. Refunds must be requested, and only the first payment made on a service is covered by
this guarantee. If a service has been active for more than 7 days, none of the payments made
on the service are eligible to be refunded.
Any refunds for services older than 7 days will be issued at our sole discretion. Problems
can typically be resolved by contacting customer support.
If your account is terminated due to a violation of the Terms of Service, a refund will not
5. Service Availability
We make reasonable efforts to ensure services are available 24 hours a day, 7 days a week
for as long as you have paid for them. Sometimes, however, for a number of reasons, services
may be unavailable to you. You recognize and acknowledge that on occasion, an event will
occur causing services will be unavailable. We make no representation or warranty that our
services will be uninterrupted.
Servers may only be used for the services they were intended and you may not install or use
unauthorized third party programs. We do not provide technical assistance, and will not be
held responsible, for any third party software uploaded to our services. Unauthorized usage,
such as attempting to access or interfere with other clients data, will result in suspension
of your services.
You may not purposely bypass any limits or restrictions that your service is provisioned
with, such as user slots, RAM limits, or CPU restrictions. Attempting to modify or bypass
any usage restrictions will result in suspension of your services
In the event your usage exceeds any limits existing on your service, the process exceeding
these limits may be automatically disabled without notice. This may occur due to improper
usage, such as a crashed or hanging server process.
Your usage must be reasonable and should not place excessive burdens on our hardware or
available resources. You may not interfere with the services we provide to other customers.
In rare situations, we may place restrictions on your services in the event that your usage
interferes with the services provided to other customers.
7. Legal Obligations
We claim no responsibility whatsoever for what you choose to host on your server.
You may not use our services to host or distribute adult or illegal material.
Minespan.com will not be liable for delays or failure in performance caused by acts of God,
war, terrorism, strike, labor dispute, work stoppage, fire, act of government, or any other
cause, whether similar or dissimilar, beyond our control.
Minespan.com reserves the right to restrict, alter, or modify fees, benefits, rules,
regulations, special offers, membership terms and conditions or terminate services at any
time and without notice.
Minespan.com is not liable to store any statistical data regarding servers, such as user
Due to the nature of the services we provide, there may issues such as but not limited to,
performance impacts, data corruption, data loss, and lag. These issues are out of our
control and are not the result of our hardware or network. We are not liable for these
issues, although a reasonable effort will be made to assist you with any problems you may
9. Our Site
We cannot assure that the site is completely free from exploits. If a user is caught
exploiting any area of Minespan.com, their account will be permanently terminated.
We reserve the right to modify any of the information on the site at any given time.
These terms of service were last modified on March 30, 2015.
1. Personal Information
Any personal information you provide for use on Minespan.com will not be given to any
outside parties for any purpose. Information you provide is for use strictly on
2. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal
information when you place an order or access your personal information. Some user data is
stored in your browser cookies. However, never, under any circumstances, is any sensitive
data stored in your browser cookies. All user inputed data is stored in our databases
(username, password, IP address, etc). Any sensitive information (such as passwords) is
encrypted. Private information, such as credit card numbers, are never stored in our
databases, and never will be.
3. Third party sites
We may include or offer third party products or services on our website. These third party
sites have separate and independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these separate sites.
We do not sell, trade, or otherwise transfer to outside parties any of your personally
identifiable information. However, we may release your information when we believe release
is appropriate to comply with the law, enforce our site policies, or protect ours or others
rights, property, or safety.
to information collected offline. This policy was last modified on March 30,